Microsoft 365 – How to contact support 2025

How to Get Support from the Microsoft 365 Admin Center #

If you’re an admin and need help with your Microsoft 365 services, you can easily contact Microsoft support right from your Admin Center. Follow these steps:

Option 1: Using the Help & Support Panel #

1. Sign in to your Microsoft 365 Admin Center using your admin account.
   (You must be a global or service admin to contact support.)
2. In the lower-right or upper-right corner, click the ? Help & support icon.
3. In the search box, type a short description of your issue — for example:
   “Users can’t sign in” or “Email not syncing.”
4. Microsoft will show recommended articles or troubleshooting steps automatically.
5. If those don’t resolve your issue, click Contact support or Get more help at the bottom of the panel.
6. Choose your issue category and severity level, then select whether you prefer:
   • 💬 Chat with a Microsoft agent, or
   • 📞 Request a phone call from Microsoft Support.
7. Follow the prompts to submit your support request.

Option 2: View and Manage Support Requests #

You can also manage past or current tickets:

1. Go to Support > New service request in the Admin Center sidebar.
2. Or, click Support > View service requests to check the status of open or closed cases.
3. You can update a request, add comments, or close it when resolved.

Option 3: Microsoft 365 Support by Phone (if available) #

For some regions, you can call Microsoft support directly:

• Sign in to the Admin Center Contact Page
• Microsoft will show your region’s phone number and business hours.

Tips #

• Use an admin account (not a standard user account) to access full support options.
• Provide as much detail as possible — include affected users, error messages, or screenshots.
• For critical outages, mark the severity as High for a faster response.
• You can track and manage all your support cases under Support > View service requests.