Email Connectivity and Sync Issues #
Problem: Emails not syncing or Outlook won’t connect to Microsoft 365
Quick Fixes:
- Check Internet Connection: Ensure your device is online.
- Restart Outlook: Fully close and reopen the application.
- Update Outlook:
Go to:File›Office Account›Update Options›Update Now - Clear Cached Credentials:
Open Control Panel › Credential Manager › Remove old Microsoft 365 entries. - Repair Account:
File›Account Settings›Account Settings› Select account ›Repair
Contact Cloudifi if:
Issues persist after these steps, or you receive specific error codes. Contact Support
OneDrive File Access and Sharing Problems #
Problem: Can’t access files, sync errors, or sharing links not working
Quick Fixes:
- Check OneDrive Status:
Look for red X or warning icons in the system tray. - Pause and Resume Sync:
Right-click OneDrive icon › Pause syncing › Resume after 2 minutes. - Reset OneDrive:
PressWindows + R, type:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset - Check Storage Space:
Make sure you haven’t exceeded your storage limit. - Update Sharing Permissions:
Right-click file › Share › Manage access.
Contact Cloudifi if:
Issues persist after these steps, or you receive specific error codes. Contact Support
Teams Meeting and Collaboration Issues #
Problem: Can’t join meetings, audio/video problems, or screen sharing failures
Quick Fixes:
- Use Web Browser:
Try joining via web browser instead of the desktop app. - Check Camera/Microphone Permissions:
Settings › Privacy › Camera/Microphone. - Clear Teams Cache:
Close Teams, delete%appdata%\Microsoft\Teamsfolder contents. - Test Audio/Video:
Teams › Settings › Devices › Test call. - Restart as Administrator:
Right-click Teams › Run as administrator.
Contact Cloudifi if:
Issues persist after these steps, or you receive specific error codes. Contact Support
Office Application Performance and Crashes #
Problem: Word, Excel, or PowerPoint running slowly or crashing
Quick Fixes:
- Run in Safe Mode:
HoldCtrlwhile starting the application. - Disable Add-ins:
File › Options › Add-ins › Manage COM Add-ins › Uncheck all. - Repair Office Installation:
Control Panel › Programs › Microsoft 365 › Change › Quick Repair. - Clear Recent Files:
File › Options › Advanced › Display › Show this number of Recent Documents (set to 0). - Check Available Storage:
Ensure at least 15% free disk space.
Contact Cloudifi if:
Issues persist after these steps, or you receive specific error codes. Contact Support
Account Access and Authentication Problems #
Problem: Can’t sign in, password issues, or multi-factor authentication problems
Quick Fixes:
- Clear Browser Cache:
Delete cookies and cached data for Microsoft sites. - Try Incognito/Private Mode:
Use a private browsing window. - Check Caps Lock:
Ensure correct password capitalization. - Use Microsoft Account Recovery:
Visit account.microsoft.com › Sign-in help. - Verify MFA Device:
Make sure your phone or authenticator app is working and synced.
Contact Cloudifi if:
Issues persist after these steps, or you receive specific error codes. Contact Support
